Risk & Fraud Analyst
The role
For a new and ambitious iGaming company based in Sofia we are currently building the Risk, Fraud & Payments team. Your job will be to review documents of new customers, to approve payment requests and to investigate suspicious activity.
What you will do:
• Rеviеw documentation аnd perform KYC checks of new and existing customers, ensuring all records and documents are accurate.
• Execute pаyments within time frames specifiеd in sеrvicе lеvel agreements and in аccordаncе with the company’s risk and fraud policy.
• Review transactions and player activity with the aim of minimising the financial risk to the business.
• Run daily security checks and prepare reports on new customer accounts and payment transactions.
• Handle risky accounts and events in accordance with company procedures.
• Ensure that the user database accurately reflects all personal documents received from customers.
• Monitor customers to identify any concerns in relation to responsible gambling and report, when necessary, to the appropriate authorities.
• Drive forward the Risk and Fraud strategy with innovative ideas.
We expect from you:
• Analytical and detail-oriented person with the ability to think logically and reasonably.
• Proactive team player with a problem solving attitude.
• Ability to work under pressure and tight deadlines.
• Curiosity & investigator skills.
• Previous experience in gambling, customer support, AML and/or in a financial institution is a plus.
• Desire to provide exceptional customer service.
• Willingness to work in shifts (covering 8 AM – 0 AM) including weekends and holidays.
• Good computer literacy (Word, Excel, MS Outlook) & Internet skills.
• Intermediate to advanced English skills (written and spoken).
What we offer you:
• Competitive salary.
• Modern and dynamic work environment.
• Experienced leaders to support your professional development.
• Flexible working hours with the option to work from home on selected days.
• Medical insurance to keep you in good health.
• Food vouchers.
• Multisport card.
• Career growth opportunities.
