DSK Bank, Head office, Sofia city
As a customer-centric bank, our mission is to
support the projects of our clients by providing them with the financial advice
that suits their needs.
At DSK Bank we highly appreciate the response
provided by our internal and external clients. We believe that clients’
feedback is a gift and every improvement – be it small or big, contributes to
our effort to create the best bank in terms of client service.
Currently, we are looking
to recruit a Marketing research expert to join our team based in Sofia.
Main obligations and
Creates the annual research plan according to the business needs.
Works with business leaders to identify analytical requirements and
provides mining of customer information to discover and analyze key business
issues and opportunities.
Communicates with external agencies the external and internal research
project objectives, scope and methodology required.
Designs research questionnaires and moderators’ guides; supporting the
selection of respondents using the most appropriate methodology and techniques.
Interprets results using a variety of techniques, ranging from simple
data aggregation via statistical analysis to complex data mining.
Prepares and delivers informative presentations showcasing insights and
recommendations supported by data.
Creates and maintains a platform which gathers at one place all clients’
feedback from different sources – researches, contact forms, call center,
special on-the-spot feedback project, complaints, etc.
Programs questionnaires for various internal researches through the
resources provided by internal survey platforms.
Together with the respective chosen agency, monitors all kinds of
external and internal researches (incl. but not limited to Mystery shopping,
Client satisfaction, Internal employees’ satisfaction, image researches, focus
Prepares and gathers regular competitive benchmark reports.
Relevant university degree – Marketing/Communication/Journalism/Psychology/Sociology
or any other related.
Experience in a relevant position for a minimum of 1 (one) year.
Experience in managing large projects with many stakeholders.
Proficiency in MS Office software (Word, Excel, PowerPoint, etc).
Excellent command of English.
Strong organizational and presentation skills, ability to work
effectively in variety of multitasks.
Responsible and creative approach towards processes and activities.
Commitment and self-initiative, team spirit, flexibility and ability to
adapt in a dynamic environment.
DSK Bank offers:
job in a leading financial institution with established traditions and brand and
for further career development;
and flexible remuneration based on results achieved.
CV with recent photo.
If you find this proposal interesting, please send your documents in
English not later than 21.07.2019 on
the following e-mail address: Vaklina.Aleksieva@dskbank.bg
Only shortlisted candidates will be contacted.
INFORMATION ABOUT THE PROCESSING OF INDIVIDUALS’ PERSONAL DATA:
DSK Bank EAD is a company registered in the Commercial Register and the
Registry Agency’s Register of Legal Persons Engaged in a Non-Profit Making
Activity with United Identification Code 121830616, head office and registered
address Sofia 1000, 19, Moskovska Str.
The personal data that you submit when filing an application under this
VACANCY NOTICE shall be processed and stored by DSK Bank EAD in its capacity of
Data Controller under the rigorous compliance with the requirements of
Regulation (EU) 2016/679 of the European Parliament and of the Council on the
protection of natural persons with regard to the processing of personal data
and on the free movement if such data, as well as the Personal Data Protection
Detailed information about the purposes and the legal grounds for
personal data processing; the categories of recipients of personal data; the
period for which the personal data will be stored; your rights as personal data
subject, as well as information about the way in which you can exercise these
rights; contact data of the data protection officer along with any other
information which the General Data Protection Regulation prescribes to be
provided to the data subjects, has been published in the Careers Section on the
webpage of DSK Bank EAD.